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Rugs
All rugs are made to order. Lead times on the majority of the Loophouse rugs take between 8-10 weeks, the more complicated designs taking up to 12 weeks. You will be informed at the point of order how long your rug will take to make up or you can make initial inquiry by email to info@loophouse.com.
Once your rug is ready for delivery you will be notified a week prior to dispatch to arrange details. Standard delivery to UK mainland is POA, with delivery occurring Monday to Friday between 9am - 5pm. Before noon deliveries can be requested at the point of order, and incur an additional surcharge. Delivery prices outside the UK mainland can be provided by Loophouse on request.
Delivery on all Custom Design products are priced accordingly to their individual project requirements.
On rare occasions goods can be damaged in transit so we require you to inspect your rug on arrival, and also checking for any damage to the outside packaging. If obvious damage has occurred please alert the courier immediately and clearly write on the delivery note a description of the damage seen. Clearly sign the consignment note with the words “Unchecked”. Unwrap the rug straight away, and if damage has occurred alert Loophouse immediately by phone, and send a copy of the signed consignment note with photographic evidence
When opening the rug packaging DO NOT USE A BLADE, instead use scissors and cut away from you to avoid damaging the rug inside.
Other Items
Lead times on the majority of the Loophouse blankets is 3-4 DAYS and lambskin products take between 8-10 weeks. You will be informed at the point of order how long your item will take to make up or you can make initial inquiry by email to info@loophouse.com.
Once your item is ready for delivery you will be notified prior to dispatch to arrange details.
Standard delivery of blankets to UK mainland is £4.95, with delivery occurring Monday to Friday between 9am - 5pm. Before noon deliveries can be requested at the point of order, and incur an additional surcharge. Delivery prices outside the UK mainland can be provided by Loophouse on request. Standard delivery of lambskin products can be provided by Loophouse on request.
Delivery on all Custom Design products are priced accordingly to their individual project requirements.
On rare occasions goods can be damaged in transit so we require you to inspect your items on arrival, and also checking for any damage to the outside packaging. If obvious damage has occurred please alert the courier immediately and clearly write on the delivery note a description of the damage seen. Clearly sign the consignment note with the words “Unchecked”. Unwrap the rug straight away, and if damage has occurred alert Loophouse immediately by phone, and send a copy of the signed consignment note with photographic evidence.
